Case study of Jack Welch at General Electric Essay

Case study of Jack Welch at General Electric - Essay Example According to this definition, Welch partly fulfilled the corporate social responsibility. In the Welch era, the General Electric Company fulfilled numerous responsibilities to the society. For instance, the company fulfilled its economic responsibilities by paying taxes worth 5.7 billion US dollars in 2000, and enriching shareholders and pension funds to its employees. In addition, the company enriched its managers, transforming them into multimillionaires. Additionally, the company was involved in sponsorships in 2000 where it established a charitable institution, the GE fund, which completed 40 million US dollars in donations to educational institutions and non-profit organizations in United States. However, General Electric Company under the Welch era can be criticized for its lack of corporate social responsibility. Welch’s leadership was not appeasing to everyone for numerous reasons. He was regarded as a ruthless employment cutter where he laid off a mass of employees during his tenure. Needless to say, he also emphasized on globalization where he transferred labor to low wage countries. This created unemployment within the society and loss of labor within United States. The defective evaluation system and the pollution in the Hudson Rivers also constituted a lack of corporate responsibility to the society. Though no company ever achieves this paragon, General Electric Company should have endeavored to attain it. In order to achieve this, the Welch should have devised a fair evaluation system that would reduce the rate of layoffs in the company and motivate its employees, and device other environment friendly disposal methods that would reduce pollution to the society. The General Electric Company under Welch illustrates a constricted standpoint of corporate social responsibility nearly similar to friedman’s perspective that the only corporate social

Project Research Paper Example | Topics and Well Written Essays - 2000 words

Project - Research Paper Example This improves service delivery. The most crucial step in enhancing customer service quality is hiring qualified personnel. After hiring the right candidates, they should be trained to impart efficient customer service skills in relation to the company culture. Once absorbed into the company structures, employees should be empowered to provide. This provides them with a leeway and flexibility necessary in enhancing customer satisfaction. Feedback surveys confirm the efficiency of the training programs. The last stage of the process involves improvement of the outdated services and systems. Executive Summary Purpose of the Report The purpose of the report is to explain the impacts of customer service function in Delyumy Company, outlining the procedure followed in the formulation of efficient customer service training and show the benefits that the company attains from employee training. Secondary research included the use of various books and scholarly journals while the primary resea rch entailed the personal interviews with Rijkaard Reagan, Barry Feig and Jenifer Miles. Efficient Customer Service Training Findings from scholarly journals, books and personal interviews revealed that the golden rule for ensuring quality customer service is treating the employees well. Lack of proper treatment ranges from lack of recognition and rewards as well as inefficient training programs. ... After hiring the right candidates, they should be trained to impart efficient customer service skills in relation to the company culture. Once absorbed into the company structures, employees should be empowered to provide. This provides them with a leeway and flexibility necessary in enhancing customer satisfaction. Feedback surveys should be conducted to ascertain the effectiveness of the training programs. The last stage of the process involves improvement of the outdated services and systems. Table of Contents Transmittal Memorandum 2 Executive Summary 2 Customer Service Training 5 Secondary Research 6 Customer Service 6 Benefits of Effective Customer Service 6 Customer Service Training 7 Benefits of Employee Training 8 Primary Research 8 Interviews 8 Conclusion 10 Recommendations 12 In a recent meeting, managers and supervisors for the company (your choice) where you work (your choice) expressed concerns about employees' customer-service skills. Moreover, they wondered whether a specific set of procedures should be established — especially for new employees. They have asked you to investigate the customer service practices at other companies like yours to determine what skills should be emphasized and what procedures — if any — should be adopted. Customer Service Training Customer service is the ability of an organization to constantly and consistently provide customers with what they require i.e. ensuring satisfaction. It can also be defined as encounters that customers have with employees as they engage in their duties. Customer service is the most visible and significant aspect of organizational performance, especially in the hotel industry.

Analysis Of Mills Harm Principle

Analysis Of Mills Harm Principle In 1993, Canadian farmer Robert Latimer killed his extremely disabled child by putting her in his truck and running a pipe from his exhaust into the cab. Latimer fully admitted his guilt and claimed that, by killing her, he freed her from her chronic pain due to her severe form of cerebral palsy. His daughter was a full quadriplegic and required numerous surgeries to maintain her quality of life. She could not feed herself and was in constant pain despite painkillers she was given. Despite her condition, she was able to sporadically smile and respond to some stimuli. Later in the year, Latimer was convicted of first-degree murder. A year following this, his sentence was lowered to second-degree murder. Latimer, through many different trials and appeal processes was eventually released in 2008 as he was not deemed a danger to society. His case brought up many questions in regards to the law such as euthanasia, mercy killing and how it would affect other mandatory sentences for murder. The case itself calls to attention an argument made by philosopher John Stuart Mill relating to harm and liberty. He brings to light his harm principle and draws attention as to what liberty should be. In this essay, Mills argument for the harm principle will be explained and evaluated. Firstly, the harm principle needs to be analyzed as well as Mills argument for it. His essay titled On Liberty discusses civil and societal rights. His concern is mainly to do with the right to use methods of control on another person. He believes that the right to control another individual can be rightfully exercised over any member of a civilized community, against his will, is to prevent harm to others (Mill, 1). Essentially, Mill is saying that liberty should not be restricted unless it is to prevent harm to other people. He furthers this argument with saying of over himself, over his own body and mind, the individual is sovereign (Mill, 1). Here, he claims that individuals can essentially do anything to themselves as authority has no say in what they do to themselves. It is from this phrase that Mill states individuals have the liberty to think and have their own opinions, thoughts, and beliefs regardless if it applies to minority groups or the majority of society. Mill also states with this comment that he believes that individuals should have the right to pursue their thoughts, beliefs, and ideas regardless of how society views it so long as no harm is done to others. He declares that his harm principle and push for personal freedom over societal rule would be beneficial to society as a whole. He explains this by saying that individuals would be happier (Mill, 1) and would feel less oppressed. He further explains this by saying that since individuals would be pursuing their passions, society would spend less time controlling people and enforcing rules. Mill explains that that his doctrine is only meant only to apply to people in the maturity of their faculties (Mill, 1). He is saying here that his set of guidelines cannot apply to people who are not involved members of society and are outside a set of principles he applies to a civilized society (Mill, 1). Civilized society consists of people who can engage in their own interests, skills, and capabilities but also have had access to an education. He believes that through personal reflection and freedom, an individual will gain a higher level of power to understand his or her surroundings. However, without access to that educational systems and a developed society, individuals will not reach their potential for personal reflection. Mill explains that people who are dependant of others, like children or the mentally challenged, must protected from themselves as they are not capable of maintaining the state of personal reflection Mill requires. He also states the concept of a civilized society much be maintained in order for individual liberty and the harm principle to be effective for society. He explains that freedom of expression and thought is key t o avoid social stagnation and that with individuality comes progress. Next, analysis of Mills argument will be done. He brings up some solid points regarding societal progress due to individuality and thought development. Essentially, Mill claims that individuals learn from their mistakes and it is through this that personal development occurs. Unfortunately, his essay On liberty has gaps in which he is too vague on the limits of liberty. He also is much too vague on his definition of harm. This is due to the fact that he places way too much importance on individual freedoms to maximize happiness and understanding. He does not take into consideration that personal choices regarding an individual can sometimes be harmful to others. The argument of paternalism is a good example of this. Seat belt laws dictate that individuals must wear their belts regardless that they want to or not. The laws are in place in the name of the protection of the individual. With Mills argument, he claims that seat belt laws would be an infringement on personal happiness and freedom, regardless of the possibility of injury in an accident. Thus, he does not properly address the issue of an individual making poor choices. To conclude, the case of Robert Latimer was discussed and the momentous exception in law that was done. Through this, the Principle of Harm by John Stuart Mill was explored through its definition in regards to liberty and its link to personal freedom. Also explored was the only circumstance in which Mill believes freedom can be limited: to protect others from harm. Lastly, objections to Mill argument were brought up such as his vagueness in his explanations of liberty and harm as well as its tie to bad personal choices.

William Shakespeares Presentation of the Two Pairs of Lovers in Much A

William Shakespeare's Presentation of the Two Pairs of Lovers in Much Ado About Nothing 'Much Ado About Nothing' would have been pronounced 'Much Ado About Noting' in Shakespeare's time. Noting would infer seeing how things appear on the surface as opposed to how things really are. This provides an immediate clue as to how the play and the presentation of the story of the two pairs of lovers would be received by an audience of the time, living as they did in a patriarchal society which was based on social conventions and appearances. It can also be taken as an initial comment by Shakespeare about that society and its values and moral codes. Modern audiences, however, live in a more sexually egalitarian society. Although appearances are still important, values are more dependent on self-analysis and self-knowledge. It is significant that the story of Hero and Claudio, the first of the pairs of lovers, is one that Elizabethan audiences would have probably been familiar with. Ariosto and also Spenser in the 'Faerie Queene' had presented this love story as a tale of chivalry and high morality. Therefore the audiences of the time would be familiar with the conventional characters of Claudio and Hero. Hero displays all the qualities the Elizabethan audience would have admired in a woman. She knows her place in society. Her father is there to be obeyed, and she herself recognises how she should be punished were the charges against her proved to be true, ' O my father Prove you that any man with me conversed à ¢? ¦Ãƒ ¢? ¦ Refuse me, hate me, torture me to death.' There is an absence of dialogue b... ... upon flouting conventions as discussed. In 'Much Ado About Nothing', one may argue that Shakespeare decided to have two sets of lovers to provide the audience with contrasting perspectives on similar situations. One may also argue that the two contrast between what was expected at the time against the unconventional. In both cases Shakespeare's presentation of the relationships between these two pairs of lovers implies criticism of his shallow society and its conventions. Perhaps he set the story in Italyas he may not have wished to upset his benefactors at home. Modern audiences may only perhaps gain an appreciation of this element in 'Much Ado About Nothing' as a study of Elizabethan society. Their empathy and interest may therefore be based to a greater degree in the characterisation of Benedick and Beatrice.

Character Analysis on Boxer (Animal Farm) Essay

Horses are well known for their strength and Boxer is no different and he lives up to the expectation of being a strong male horse. Boxer is an almost blind follower to the farm and whoever is in charge of it. His almost unreal strength is a great asset to the rebellion and to the farm as he is capable of working harder than any animal. As soon as he learns about Animalism, Boxer makes himself available to do anything for the rebellion. After the rebellion at the Battle of the Cowshed he proves once again how irreplaceable he is to the farm, as he proves he is a valuable soldier but he shows us that he is a kind and gentle soul as he feels pain when he thinks he has killed the young farm boy. He wakes up early everyday so that he can get more work done around the farm as he gives himself the job of making the farm a better place for his fellow animals. He adopts the maxim â€Å"I will work harder†. This leads him to do great things such as building the windmill twice almost on his own. Unfortunately, Boxer does have the intelligence that we so wish would match his strength (this is clear when he is unable to learn the alphabet past the letter â€Å"D†). He is actually very naà ¯ve and innocent and this leads him to be easily confused and taken advantage of by the pigs and Napoleon. After being taken advantage of many a time, Boxer eventually adopts a second maxim, except this maxim eventually leads to his downfall: â€Å"Napoleon is always right†. Boxer shows devotion like no other to the progression of the farm and this is evident when he collapses as he states â€Å"It is my lung †¦. It does not matter. I think you will be able to finish the windmill without me.† Even when boxer collapses and is close to death, he is still thinking of his work, his fellow comrades and how he can help make the farm better for when he is no longer capable to do more. Sadly for us, Boxer does not seem to grow wiser with age, and even when he is being taken away by the knacker, he needs to be told what is happening before he tries to do something about it. When he realises what’s happening he gets to his feet and tries to kick down the door of the cart but is unable. This is a sad image and a sad end to Boxer as â€Å"there used to be a time when one swift kick of Boxer’s hooves would have kicked down the cart wall with ease†. How fitting is it that such a great animal like Boxer, would be put to death in such a cowardly way and by the animal that he trusted and listened to the most, Napoleon. BOXER’S REPRESENTATION IN REAL LIFE Boxer represents the working class, a person of no great intelligence but very capable and reliable abilities in work that required labouring. He spends his time in the novel helping with the revolution, and then the pigs. Everything he does, he does to the best of his ability, he does this because he knows that his own hard work will result in a better farm for all animals. However, because Napoleon and the pigs view the other animals as workers for their benefit instead of equals, Boxer’s work is never rewarded; when he becomes injured and unable to work, Napoleon sells him to the knackers instead of letting him retire as promised.

My Crush Essay

My crush is the reason of my unexplainable emotions. Every time I see him I just can’t explain my feelings, because sometimes I feel happy, excited, mad and sad. Happy every time I’m with him and when he mingled with my family in our house. I get excited because he gave surprises to me. Mad when he ignores me especially when he is busy texting while we are still chatting. And lastly, sad because I know he is already committed to someone. On the other hand, he became a big part of my life. Because he always inspires me to do the best that I could do. But he is not merely my crush. He is also my mother, father, brother and best friend. Mother in the sense that he always takes care of me and reminds me to do the things I need to do. He could also be my father in a way that he scolds me every time I make a wrong decision. Brother for the reason that we fight for every small details and make argument with each other. And lastly, my best friend who was always been there for me, and never left me in my up’s and down’s. Every person has a crush; they said that it’s normal to have a feeling towards opposite sex. But more than that, our crushes could be an inspiration to us, in doing the things that sometimes hard for us to do. My crush would always be one of my inspirations in my life.

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buy custom Business Law essay Legal disputes arise when two or more parties disagree over the existence of legal duty or right and how a breach of such rights or duty should be compensated. Effective resolution of legal disputes depends on our ability to understand the legal system and the ethical considerations involved. At international level, dispute resolution is mainly influenced by three factors namely, jurisdiction, choice of law and foreign judgment. Addressing International Legal and Ethical Issues The main issues involved in resolving legal disputes associated with international transactions include enforceability, neutrality, procedural flexibility, cost and speed. Enforceability determines whether a court decision made in one country can be applied in another country . The legal institution handling the dispute should be neutral to both parties and the procedure should be flexible enough to accommodate the needs of all parties. Th legal process should also lead to a quick and cost-effective resolution. The practical considerations associated with taking legal action against a foreign business partner include the choice of law, jurisdiction and foreign judgment. The chosen law determines the outcome of the legal action in most cases. Jurisdiction on the other hand determines whether the foreign court is capable of settling the dispute. Foreign judgment is the ability of the legal systems in both countries to recognize and enforce a ruling made in either of them. CadMexs decision to enter sublicensing agreements can be undermined by its ability to comply with the law. The sublicensing agreement will not be accepted if it violates laws such as import-export laws. Transfer rights over trade secrets can also work against the sublicensing agreement. This is because CadMex may not be willing to reveal somme of its trade secrets to its partners. When local customs laws conflict with foreign ones, the customs of the country in which the goods are to be sold (importing country) will prevail. This is because custom duties are paid in the importing country and thus the laws of the importing country prevail. The issues in the simulation can be compared to domestic legal issues in terms of the factors that influence dispute resolution. At the domestic level, dispute resolution is mainly influenced by the effectiveness of the legal system. However, jurisdictional immunity plays a critical role in resolving disputes at international level. Thus companies should resolve domestic legal issues based on the local laws. International disputes on the other hand should be resolved on the basis of agreements or contracts which specify the jurisdiction and the law to be applied. Buy custom Business Law essay